Trust and safety
We want every student and every business on our platform to feel safe and secure when using Stint - whether you’re a business inviting in a new person to work alongside your staff, or you’re a student going into an unfamiliar business.
How do we achieve this
STUDENTS:
- Onboarding: First of all, every business needs to meet the legal health and safety requirements in order to work with Stint.
- Ratings: We encourage students and businesses to rate each other after every stint. You can see the average rating of a business before you decide whether to accept a stint there.
- Feedback: We listen to reviews and feedback from students. Whenever we hear feedback that there is room for improvement in the student experience at a business, we relay the issue to that business in full - we know that students will stop using Stint if they don’t enjoy their experience.
- Off-boarding: If we hear that a business has breached our Community Guidelines [see 'Community Guidelines' in this Help Centre], we raise this with them immediately so that they can fix the problem. If they don’t improve, they could be removed from the platform to protect the community.
- Student support: Our Student Customer Service team is available seven days a week to help with any questions you might have. Reach out via the Live chat in the Help section of the app
BUSINESSES:
- Ratings: We encourage students and businesses to rate each other after every stint. If a student’s ratings are too low, they could be removed from the platform.
- Off-boarding: If we hear that a student has breached our Community Guidelines [see 'Community Guidelines' in this Help Centre], they could be removed from the platform to protect the community.
- Business support: Our Business Customer Service team is available seven days a week to help with any questions you might have. Reach out via your app to speak to the team