Help Centre

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Help Centre

Stinter

Stinter

Covid Information

What do I do if I have COVID?

Stint uniform

What items of uniform do I need to be eligible for all the Stints on the platform?

Where can I purchase my Stint uniform?

Is it compulsory for me to purchase these items?

I don't have the exact uniform stated in the app, can I just wear something similar?

Cancellation and compensation policies

Why will I receive a strike if I cancel with less than 24 hours notice?

My Stint has been cancelled by the business

What is your policy on Stint cancellations?

Ratings and reviews

What is the Stint rating system?

What happens if I get a strike?

How can I see the reviews businesses have given to me?

What happens to the rating I gave to a business?

Can I get more detailed feedback about my rating from the business?

I have an appeal call with a member of the team, what should I expect?

How does the three strike policy work?

What is Stint’s three strike policy?

Why have I received a strike?

Can I appeal a bad review?

How do I avoid receiving a poor review?

Can I appeal a strike?

How do I view my strike count?

Can I get in touch with the business about my bad rating?

Where can I see my average rating?

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What to expect on my Stint

Will I get food or drink on my Stint?

What will I be doing on Stints?

What if the business offers me a job?

Am I entitled to a break on my Stint?

What do I do when my Stint has finished?

The business has asked me to come back and work there again

What do I do if it is really quiet on my Stint, and there is not much to do?

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My App

I would like to report an issue with my app

Please delete my account and data

My Stint disappeared before I could accept it

How to prepare for Stints

I have bags with my belongings, can I take them to my Stint?

What is 'journey tracking' and why is it necessary?

What information will I receive about my upcoming Stint?

What can I do to improve my chances of getting a 5* rating?

Types of Stint

How long are Stints?

What if I am uncomfortable with carrying trays, plates or heavier things, is that a problem?

If I am signed up to do a role like Host(ess), is there a chance I might be asked to something else as well?

I cannot work with alcohol, is that a problem?

I don't have any experience in some of the roles offered, is that a problem?

What types of businesses can I work with through Stint?

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Standby Stints

What actually is a Standby Stint?

When do I need to be available for my Standby Stint?

How much will I be paid for my Standby Stint?

How will I know if there is a Stint for me in my slot?

Availability and how it works

How do I add, edit & remove availability?

How short or long can my availability be?

I'm not 100% sure I can work - should I say I'm available?

What lengths/timings of availability will get me the most Stint matches?

What if I go on holiday or have a lot going on, and I can’t input my availability for a while?

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Problem on my Stint

The business has told me I can go home early, what do I do?

I have a problem at my Stint

I have turned up to a Stint and another Stinter is already there

I am not feeling very well at my Stint

Joining Stint

How do I prove my Right To Work?

I’m an EU/EEA/Swiss citizen or BRP card holder. How do prove my right to work in the UK?

I am a UK and Irish or citizen, how does the right to work check work?

What documents do I need to prove my right to work?

Can't select your city in the app?

I don't have an NI (National Insurance) number

How long will I be on the waitlist?

When will I be activated?

How old do I need to be to join Stint?

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Getting matched to Stints

I am not getting matched to any Stints, why?

I got notified of a Stint match, but there was no Stint in my app, why?

How will I know there is a Stint Offer in my app?

I am struggling to get Stint offers. What can I do to improve my chances of getting a Stint?

Do I need to confirm my Stint a second time, 2 hours before the Stint start time?

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Taxes and Legal

I am an international student with a 10 or 20 hours working cap - what does this mean?

Can I carry on doing Stints after I finish university?

I'm thinking of leaving Stint - what is the process I should follow?

How can I access my payslips or my P60?

Workplace Guidance

Do I need to pay taxes?

Can I work somewhere else whilst using Stint?

Can I get a reference?

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Getting to my Stint

How did you calculate my lateness penalty amount?

Why do I have a lateness penalty deduction on my PaySlip?

What happens if I am late to my Stint?

What do I need to do in the hours leading up to my Stint?

What do I do when I arrive at my Stint?

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Payment

There was a problem checking in to my Stint

I have received a tip at my Stint

How do I report a payment issue, when can I expect it to be corrected?

I have been paid the wrong amount for my Stint

When and how do I get paid?

I have not been paid for my Stint

The payment displayed in my app for a specific Stint is wrong

I worked overtime at my Stint, how do I get paid for this?

The business has paid me in cash or has agreed to pay me at a higher rate

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Content Creation

Content Creator Bonus Scheme